Appeals | Sport Smarts Education

Appeals Process

October 01, 2025

Introduction

This document outlines the process for candidates to submit an appeal to Sport Smarts Education Limited regarding decisions related to the delivery, assessment, or certification of our education courses in the UK and internationally. We strive to ensure you are satisfied with the service and experience provided. However, if you believe a decision has been made unfairly, such as an assessment outcome or certification issue, this process allows you to seek a review. Appeals will be handled efficiently, with a commitment to:

Provide an accessible way to contact us.
Conduct thorough investigations to assess appeals fairly.
Keep you informed of progress and outcomes within agreed timescales or explain any delays.
Take appropriate action based on the findings.

How to Contact Sport Smarts Education Limited to Make an Appeal

To submit an appeal, visit the ‘Appeals’ section of the Sport Smarts Education Limited website and complete the Appeals Form. This should be done only after attempting an informal resolution with your tutor, assessor, or course administrator. Include:

Details of the decision being appealed (e.g., assessment result).
Dates, evidence, and notes on prior informal discussions.

*Note that appeals via social media will not be accepted*

Do You Need to Complete a Form?

Yes, all appeals must be submitted using the official Appeals Form, available on our website. What Happens After You Submit an Appeal?Upon submission of the Appeals Form:

Immediately: You will receive an email acknowledging receipt and confirming that your appeal is being handled per this process, including a link to this document.
Within 5 working days: You will be notified of the assigned contact, any additional information required, and an outline of the resolution timeline.
Within 30 working days (unless delayed): You will receive our response and next steps. If delays occur (e.g., due to complex investigations), you will be informed with a revised date. Responses to requests for extra information or third-party consent will be issued within 30 working days of receipt.

How Will Sport Smarts Education Limited Resolve Appeals?

Each appeal will be reviewed to confirm it falls within our jurisdiction. If valid, we will:

Investigate thoroughly, consulting relevant parties and evidence.
Provide a decision within 30 working days, which may uphold, amend, or offer a re-assessment.
If outside our scope (e.g., involving an external body), we will direct you accordingly.

How Does Sport Smarts Education Limited Record and Monitor Appeals?

Appeals are logged in a central register, tracking details such as the appeal type, dates, and outcomes. The Education Services Team reviews this regularly to improve processes. You may request access to your record, subject to data protection rules, by contacting the team. When Does Sport Smarts Education Limited Review the Appeals Process?This process will be reviewed annually or after significant changes in legislation or operations, with stakeholder input to ensure it remains effective.

When Can Sport Smarts Education Limited Amend the Appeals Process?

We may amend this process to reflect legal, best practice, or operational updates. Changes will be communicated to all parties, with an updated version on our website, and candidates with ongoing appeals will be notified of relevant adjustments.

Contact Information

For further assistance or to submit an appeal, contact:

Email: sportsmartseducation@hotmail.com